Overview

Support Tickets adds a complete helpdesk system to your PteroCA panel. Users can submit tickets directly from the dashboard, and administrators can manage, assign, and reply to them through a dedicated admin interface - all without leaving PteroCA.

No more switching to external helpdesk tools. Your support flow lives right where your users already are.

Key Features

For Users

• Submit tickets with title, category, priority and detailed description
• Attach files (configurable max size) to tickets and replies
• Link to a server - attach the affected server directly for faster resolution
• Chat-style conversation - see the full back-and-forth with the support team
• Filter by status - find open, in-progress, resolved, or closed tickets
• Close & reopen tickets anytime

For Admins

• Unified ticket list with filters by status and priority
• Status & priority badges - spot urgent issues at a glance
• Assign tickets to specific admins for accountability
• Internal notes - admin-only messages hidden from the user, perfect for team coordination
• Quick actions panel - change status, priority, and assignment without leaving the ticket
• Dashboard widget showing open & unassigned counts

Smart Automation

• Auto-status transitions - tickets move between Open, In Progress, Waiting for Reply automatically based on who replied last
• Auto-close inactive tickets - configurable cron task closes tickets waiting for user reply after X days
• Open ticket limit per user - prevent support spam with a configurable cap

Default Categories

Ships with 4 pre-configured categories: General, Technical Support, Billing, and Bug Report. Each has its own icon and color for instant visual recognition.

Multi-Language Support

Includes translations for 14 languages out of the box: English, German, Swiss German, French, Spanish, Italian, Portuguese, Dutch, Polish, Russian, Ukrainian, Indonesian, Chinese, Hindi.

Configuration

Four simple settings control the plugin behavior:

• Enable Ticket System - master on/off switch
• Max Open Tickets Per User - prevent abuse with a configurable limit (default: 5, 0 = unlimited)
• Auto-close Inactive Tickets (days) - automatically close stale tickets (default: 14 days, 0 = disabled)
• Max Attachment Size (MB) - limit upload sizes (default: 5 MB)

Requirements

• PteroCA v0.6.5 or higher

Installation

1. Upload the plugin ZIP via Admin Panel → Plugins → Upload Plugin
2. Go to Plugins → Ticket System → Settings and configure settings
3. Enable the plugin - the "Support" menu item will appear in the sidebar instantly